All of our Recovery Agents are certified through the American Collectors Association training guidelines. Each agent must pass the Professional Telephone Collectors Techniques and Fair Debt Collection Practices Act Training tapes and pass the subsequent Certification Test.
DCI attends monthly on-line training and teleconference training calls with ACA International for continual updating and to keep our recovery agents on top of new techniques and laws.
Our staff has Collection Supervisors and Managers available for instant feedback and answers for all of their needs.
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