Delmarva Collections, Inc. incorporates a state-of-the-art auto-dialer system, called CTCenter from IAT. These predictive dialer stations are
monitored, managed and coached daily by our supervisors and also through a satellite PC which enables our managers to interact with both the agent and
the customer simultaneously, thus creating a higher standard of collections.
We use DebtNet as our collection software, which is interfaced with the CTCenter, enabling our collectors to be on top of each
account in a timely fashion.
Within minutes of receiving your placements, our interactive dialer, a voice activated dialing system, is working your accounts. The dialer
works from 8 a.m.to 9 p.m. sevens days a week, identifying the right debtor and collecting the debt! This means better contacts and
more recoveries for our clients! YOU!
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